Help Docs
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Browse setup guides, API signing notes, order checks and troubleshooting topics with keyword search.
Categories
Browse by business scenario to reduce integration and operations cost.
Wallet
- Digital Wallet Feature Overview: Balance, Receiving, Transfers, and Energy Purchase
- How Does Biometric Verification Trigger for High-Risk Transfers?
- How to Bind Email and Google Authenticator?
- How to Set Up and Manage a Fund Password?
- TRON Digital Wallet Quick Start: From Adding the Bot to Your First Transfer
- How to Use a TRON Wallet Bot in Telegram?
Swap TRX
- From USDT to TRX: Step-by-step Guide to Complete the Conversion
- Correct Steps and Precautions for Converting USDT to TRX
- Why Is USDT to TRX the First Step for Energy Leasing, Fee Sponsorship, and Batch Transfers?
- What Is the Relationship Between USDT and TRX? Why Is Exchange So Important?
- USDT to TRX Operation Process
- Why Use USDT to Exchange for TRX?
Payments
- How to Verify Callback Signatures and Order Amount Consistency?
- Common Security Risks and Protection Measures for Duplicate Callbacks and Forged Requests
- How to Properly Configure API Keys, Secrets, and IP Whitelists
- USDT Collection API Interface Guide and Parameter Standards
- USDT Collection and Payout Security Mechanisms: Signatures, Whitelists, and Risk Controls
- How to Quickly Integrate the USDT Collection and Payout API?
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FAQ
If you still cannot resolve the issue, contact support directly.
Most cases are caused by parameter order, casing or token timestamp mismatches. Build sign and request data from the same original values.
Call QueryOrder a few times first. If the order still does not finish, send the order ID to technical support for review.
Share your traffic scale, peak request volume and target launch date. We will review it and suggest an upgraded plan.